A hotel is an establishment that provides lodging facilities to travellers on a chargeable basis. It can be independent, or part of a large chain. Its services may include meals, entertainment, meeting rooms and recreational facilities. It may also provide laundry and cleaning services. Facilities offering hospitality to travellers have been in existence since ancient times. In Greco-Roman culture, the baths of thermal springs were used to rest and relax travellers. The Guinness Book of World Records identifies the Nishiyama Onsen Keiunkan in Japan as the oldest hotel in the world, founded in 705. Hotels can differ by size, function and location. Some hotels may offer more amenities than others. Some are more luxurious than others, but all are designed to cater to the needs and wants of travelers. The modern hotel industry was primarily developed in Europe, but today it is a global business. The number of hotel chains continues to grow as demand for travel grows. The hotel industry is regulated to ensure safety and quality for travelers. It is important to understand the difference between hotels and inns. A hotel has many more staff members and will typically be able to provide a wider range of services than an inn. In addition to the standard receptionists and housekeeping staff, hotels will often have concierges, bellhops, restaurant managers, and even pet service staff. Inns, on the other hand, will usually only have set hours for non-emergency staff and a single office for check in/out. Guests will often write online reviews of their stay in a hotel. This can be a great way for businesses to get feedback and improve customer service. However, it is important to remember that when writing online reviews about a hotel, you should be constructive and not overly negative. Be sure to mention any issues that you had during your stay, such as cleanliness, rude or unprofessional staff, and incorrect or unsatisfactory food/amenities. Another way to get feedback is by sending your guests an email after they have checked out. This can be done automatically using hotel software. You can even thank your guests by name in this email and invite them to stay again. This can be a great way to increase your hotel’s reputation and increase revenue. If you have the right software, this will be easy and hassle-free. It is a good idea to do this as soon as possible, so that your guests have time to review their experience at your hotel. It can also help you rank higher in search results. This is because Google rewards websites with fresh, high-quality content. It also increases your credibility and builds trust among your audience. Therefore, you should definitely consider adding a review section to your website.