Managing the overall quality of a hotel is crucial to its success. This involves implementing a long-term marketing strategy that focuses on customer satisfaction. Listed below are some ways to improve the quality of customer service and improve hotel profitability. These strategies also include improving employee satisfaction and involvement. In addition to customer satisfaction, you should also consider the following areas in implementing a marketing strategy. You should consider how long your hotel has been in operation and whether your current marketing plan is working. Rooms at hotels are equipped with basic amenities, including air conditioning and a telephone. Cable TV is also available in many rooms, and some have broadband internet connectivity. Rooms are usually large enough to accommodate a standard-sized family, but may lack some basic amenities, such as en-suite bathrooms and lunch. Nonetheless, these small hotels can provide a decent standard of cleanliness and service. These factors determine the type of hotel that you should stay in. In the United Kingdom, a hotel is defined as a place where bonafide travelers can stay and be catered to. To be a bona fide traveler, you must be a legitimate customer, with the means to pay for services and be in good health. As such, hotel staff should treat customers with respect and care. If you are unable to do so, your hotel may not make enough profit. So, the next time you travel, make sure to leave enough time to review your bill and settle up. The history of hotels has an ancient background. The word "hotel" originates from the French word "hôtel", which means townhouse. The fifth Duke of Devonshire used the word "hôtel" for the first time in AD 1760. During the Middle Ages, hotels were often established as a place for wealthy travelers to recuperate from illness or injury. By the middle of the 19th century, hotels began to proliferate in Western Europe and North America. The history of hotels is rich. Some have entered public consciousness through movies, popular culture, or celebrity appearances. In 1909, the Ritz Hotel in Paris was transformed into a deluxe hotel. And in 1943, Nikola Tesla stayed at the New Yorker Hotel for ten years, dying there. These hotels are often destinations in themselves. You should check out the history of each before booking. There are also many examples of notable people who have made use of the facilities in these hotels. There are two main types of hotels. Luxury and budget hotels. Both offer good quality in every aspect, including the rooms. Luxurious hotels are also designed for business travelers, with high-quality bathrooms and coordinated interior decor. Compared to budget and mid-priced hotels, luxury hotels are also more spacious. Moreover, they offer a higher level of service. The rooms of luxury hotels are typically larger than those in lower-star categories. However, these rooms are not the only ones that offer great service.