A hotel is a commercial establishment that offers lodgings to travellers and sometimes permanent residents, and often has restaurants, meeting rooms, stores, etc. It can be small or large, low-rise or high-rise, and it serves as a hub for the community of travelers in a given locale. Some hotels also offer apartment-style accommodation that operates like an apartment complex but with the convenience of hotel services.
A well-written hotel review does more than just let guests know what they can expect from a hotel experience, it guides travelers, helps hotels improve, and influences industry standards. It’s also important for hotel owners and managers to know how to respond to negative or mixed reviews. In this article, we’ll explore some tips for writing a hotel review that will make an impact.
The organizational structure of a hotel is the formal distribution of responsibilities and authority among its management staff and employees. This structure defines how a hotel is managed, and it is vital to the success of any hospitality business. The structure should align with the vision and objectives of the company, as well as be flexible enough to adapt to changing circumstances.
An effective hotel management team consists of the following departmental heads:
Purchasing Department
The purchase department is responsible for sourcing and buying all necessary supplies for a hotel. It is headed by the purchasing manager. This department’s functions include coordinating with other departments, conducting market research, getting MICE (meeting, incentive, conference, and exhibition) business, and selling the product of the hotel to existing customers as well as new ones. The department also controls the central storerooms of a hotel, which is usually located at the back or the basement level.
Room Service Department
A hotel’s room service department is an essential part of its operation. It is a key customer-facing department and should always be professional, courteous, and helpful to customers. Ideally, this department should be able to meet the needs of all types of guests, from business travelers to families. Room service is one of the most profitable aspects of a hotel, so it is crucial to get it right.
Guest Relations Department
The guest relations department is the face of the hotel to its customers and potential clients. The function of this department includes sales, personal relations, advertising, and getting MICE business for the hotel. In addition, this department is responsible for creating customer loyalty and maintaining the quality of service in the hotel.
A motel is a type of lodging that offers modest accommodations to highway travelers. It is commonly found in cities and towns. Motels are small to medium in size, and they can be either independent or part of a chain. They typically have a front desk, but they may not have a restaurant or other amenities. Motels are often located on the outskirts of cities, while hotels tend to be situated in city centres.
