Hotel organizations are often structured in different ways. The way the hotel’s departments and leaders report to one another depends on the size of the hotel. The purchasing department is one of these departments. Its functions include marketing, sales, advertising, and getting MICE business. This department oversees the purchasing of products and services for the hotel. A purchase manager typically heads the department and reports to a financial controller. This department also procures inventory and supplies for departments and central stores.
Most modern hotels provide basic room facilities such as heating and cooling, television, and telephone. They may provide cable TV or broadband Internet connectivity for guests. Rooms may also have a mini-bar and an electric kettle, which is added to the guest’s bill. Luxury hotels may even have Jacuzzi bathtubs and a pillow menu. However, these amenities and services are not available at every hotel. You may need to ask the hotel’s staff about these amenities to ensure that you get exactly what you’re looking for.
In the early 1800s, the word “hotel” was created when two French words, hotel and hostel, were combined. This new word was used for the first time by the fifth Duke of Devonshire in AD 1760. Townhouses were generally the residence of aristocrats and peers in large cities, but the word “hotel” had a different connotation. This new term, shortened to “hotel”, means a place to stay for travelers.
The most important factor in determining the type of hotel room to rent is the size. A studio room will offer more space than a single room, and may also have a sofa bed. Despite their name, studio rooms are typically used as a living room. A suite, on the other hand, is a large room. Most suites are of high quality. The decor will match the amenities of the other rooms in the hotel. The suite can have a dining room, bathroom, and living room, but it’s not typically used for sleeping.
Empathy training is critical. Hotel employees transmit bad vibes to guests through their body language, so being empathic and sensitive to the needs of customers can turn the tables in your favor. Be sure to maintain firm eye contact, handshakes, and other important physical aspects of hospitality. Then, create customer service scripts for different scenarios. A good script is essential for ensuring your employees are professional and courteous. This way, they can respond appropriately to various situations that may arise.
The aforementioned coronavirus pandemic has a significant impact on the hotel industry. Most countries have put travel restrictions and have cancelled events. Many high-profile events have been postponed or cancelled. This is especially true of UEFA EURO 2020 in Europe. The ITB Berlin trade show has also been cancelled. The attendance of over one hundred thousand people in the city has fallen, but the city has been spared. As a result, many hotel owners are experiencing a severe shortage of staff.